What is Conversational AI? Business Benefits and Application Examples

But what exactly does conversational AI mean and how does the underlying technology work? Talkdesk Virtual Agent™ leverages conversational AI technology, to provide 24/7, personalized support to customers. It not only uses powerful artificial intelligence technology but also includes human-in-the-loop training, to give your virtual agent a headstart when it comes to understanding the needs of your unique customer base.

It knows your name, can tell jokes and will answer personal questions if you ask it all thanks to its natural language understanding and speech recognition capabilities. Overall, these four components work together to create an engaging conversation AI engine. This engine understands and responds to human language, learns from its experiences, and provides better answers in subsequent interactions. With the right combination of these components, organizations can create powerful conversational AI solutions that can improve customer experiences, reduce costs, and drive business growth. A common example of ML is image recognition technology, where a computer can be trained to identify pictures of a certain thing, let’s say a cat, based on specific visual features. This approach is used in various applications, including speech recognition, natural language processing, and self-driving cars.

Automatic speech recognition

If you want to know more, we highly recommend our AI chatbot Buyer’s Checklist. This will give you a better grasp of how to find the right conversational AI platform for your specific support needs. Some AI bots function as add-ons to your platform, while others are native to specific ones.

The latter is more likely to make a sale and give the customer exactly what they’re looking for, whether it’s a premium service that matches their needs or a feature you know they like. Going one step beyond voice assistants, we have interactive voice assistants (IVA) or virtual assistants. They take the convenience and functionality of voice assistants, but add in a level of conversational interactivity. Conversational AI levels up your customer support through a highly effective tool that continuously learns through customer interaction to provide a better and faster customer service experience. The call queues are shorter, due to AI’s capability to handle simple requests, while virtual assistants give real-time support to agents who are actively on calls, helping them find solutions faster.

Personalized Business Communication

For example, conversational AI applications may send alerts to users about upcoming appointments, remind them about unfinished tasks, or suggest products based on browsing behavior. Conversational AI agents can proactively reach out to website visitors and offer assistance. Or they could provide your customers with updates about shipping or service disruptions, and the customer won’t have to wait for a human agent.

Make sure you ask the right questions and ascertain your strategic objectives before starting. Additionally, conversational AI may be employed to automate IT service management duties, including resolving technical problems, giving details about IT services, and monitoring the progress of IT service requests. Apart from content creation, you can use generative AI to improve digital image quality, edit videos, build manufacturing prototypes, and augment data with synthetic datasets. This is where there are drawbacks to conversational AI, as nothing can mimic the importance of human understanding. Machines use data from every conversation to build knowledge and generate more accurate responses. This growth is in part due to the digitisation of customer interactions, innovation in technology and the changing customer demands.

In fact, in a Q Sprout pulse survey of 255 social marketers, 82% of have integrated AI and ML into their workflow have already achieved positive results. The recent rise of tools like ChatGPT has made the idea of a robot assistant more tangible than it was even a year ago. With exciting new tools like conversational AI, it’s already here, and it’s changing the way we work for the better. Get started with enhancing your bot’s performance today with our freemium plan!

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